3 min read
What Information to Give a Roadside Technician When You Call
A good roadside call takes about ninety seconds. Here's what we need from you in it.
Where the vehicle is — precisely
In Center City, cross streets beat addresses: "18th and Chestnut, north side." In a garage, we need the garage name, the entrance street, the level and the row or space number. In a hotel lot, the hotel name and which side of the building. On a highway, the road, direction of travel and the nearest exit number.
Texting your location pin is the single fastest thing you can do. Send it to (267) 249-5891.
What the vehicle is
Year, make, model and color, plus the plate state if you're in a big lot. This is not paperwork — it determines whether the right battery is on the truck and whether the lockout tooling will fit your door.
What actually happened
"It clicks but won't turn over." "Keys are on the driver's seat, engine off." "Front passenger tire, hit a pothole on Kelly Drive." "Gauge is on empty, engine cut out." Plain description, no diagnosis needed.
Access details
Garage clearance height, gate codes, whether valet has the car, whether the lot is controlled-access, and whether you can stay with the vehicle. Access problems are the number one cause of delays, and every one of them is solvable before dispatch instead of after.